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I received my product, but it was strongly misrepresented. Can I get a refund?
I ordered a product and it does not work properly. Can I get a refund?
How does shipping work with digital goods like software and ebooks?
Can you explain DOWNLOADABLE product?
It has been one week and I have not yet received the download link.
How is Wholesale Software able to sell their software so cheap?


I received my product, but it was strongly misrepresented. Can I get a refund?
Yes. If you think you have received and item that was strongly misrepresented please email us and let us know. Include in your email why you believe this item was strongly misrepresented and if we agree we will not hesitate to refund your money. Our products come straight to us from our supplier and they provide the descriptions of the products to us. If a product is misrepresenting itself we want to know and we will not only refund your money, but also either delete the product from our inventory entirely or change the description to identify the product correctly. If we choose to keep the item and change the description we may ask you for your input as to how you would suggest to describe this product without any form of misrepresentation.

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I ordered a product and it does not work properly. Can I get a refund?
Yes. If your product is not functional you may contact us and let us know. We will then test our download site and the product you downloaded. If we find the product is flawed we will not hesitate to refund your money. If we find the product functional we will try to help you solve the problem. Before you contact us we strongly recommend reinstalling or re-downloading the product first. If you do not have the email in which we sent to you after payment verification you may email us with your order information. If we can verify you have indeed ordered that said product and payment was verified we will send you a new email.

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How does shipping work with digital goods like software and ebooks?
You will receive an electronic email to the email provided during payment after payment verification. Payment verification takes between 24hrs. to 1wk. If you have not received your product after 1 week or you have question concerning your product you can email us at idiim@usa.com.

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Can you explain DOWNLOADABLE product?
This means the software product is not a box set or cd set it is only provided to you via internet download. After your payment is verified you will shortly receive and email providing you with the download link. You then either click on the link or paste it into your browser, click, save and choose a place on your computer for the file to be downloaded to. All files are Zip. files and you will require a Zip. exrtactor to open them. There are many free Zip. extractors on the internet such as Winzip. Ebooks are either in html format or in PDF. format in which you will need a free program such as Adobe Acrobate Reader to view them.

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It has been one week and I have not yet received the download link.
When you make a purchase through us you will receive an email from us asking you to continue your payment process through PayPal. Click the link at the bottom of the email to proceed. Once your payment is cleared with PayPal, up to 4 days, you will immediately receive an email with your download links. If you have done this and still have not received your download links please check your PayPal account to make sure the transaction on your side was carried out. If you have done all of this and still have a question please contact us right away at idiim@usa.com.

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How is Wholesale Software able to sell their software so cheap?
Many think that if it's cheap its low quality and that is not in the case with our software and ebooks. We buy incredible bulk packages with master resell right which allow us to sell our software over and over again to our customers. Because of this selling method we can adjust our prices as we please and lets face it wholesale priced products move allot quicker then retail.

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Last Updated: 29 Jan 2008 12:09:22 PST home  |  about  |  terms  |  contact
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